Refund & Return Policy

At Accorzard Gift Shop, we want every customer to have a positive gifting experience. If you have an issue with an order or received an item that does not meet your expectations, please contact us so we can review the situation and assist you.

Damaged or Incorrect Items

Customers should contact Accorzard Gift Shop as soon as possible if an item arrives damaged, defective, or different from what was ordered. Please provide your order details and, where applicable, clear photographs of the item and its packaging.

After reviewing the issue, we may offer a replacement, exchange, store credit, or refund where appropriate.

Returns

Returns may be accepted for eligible items provided they are unused, undamaged, and returned in their original condition. Certain personalized, customized, perishable, or specially prepared gifts may not be eligible for return unless they arrive damaged or incorrect.

Customers should contact us before returning any item so that return instructions can be provided.

Refunds

Where a refund is approved, the applicable refund amount will be communicated to the customer. Processing times may vary depending on the payment method or financial institution used.

Important

Refunds or returns are not automatically guaranteed for change-of-mind purchases, incorrect customer information, or items damaged after delivery due to customer handling. Each request will be reviewed based on the circumstances.

For refund, return, or order-related enquiries, contact:

Email: gift@accorzardgiftshop.com

Accorzard Gift Shop reserves the right to update this policy when necessary.